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How to Get Help

One of IMS's most important tasks is to provide timely, helpful support for users of the campus's network and computers. The best way to contact IMS for computer/network support is to send us an e-mail at support@bethelks.edu. You can also call the support desk at extension 214. Either way, IMS will help you as soon as possible.

What do we support?

Our primary support-related task is to ensure the correct functioning of the college's wired and wireless networks, college-owned workstation computers, servers, and related hardware and software. Our first priority is to make sure the equipment we manage is working well. To a lesser degree, we also provide support services for student-owned computers and hardware, including troubleshooting and some repair work on student-owned desktop and laptop computers. For more information, you can read our complete policy regarding support of student-owned computers.

What don't we support?

While we do try to answer questions regarding the use of software applications, we don't have the time or staffing to provide training or extended assistance for users of software, including Microsoft Office, on campus. We also don't support home computers or questions and problems not relevant to computing at Bethel College.